Because we are primarily interested in the satisfaction of our customers, we are fully open to your requests for exchange or return of goods that somehow displeased you.
If this happens, we promise that within 30 days we will refund you money or we will send the new good if within 30 days of purchase you will send us the product you bought. The only thing we ask in return is that the products you send back do not bear the mark of use or damage.
Description of the complaint procedure:
Correctly submitted complaint should Include at least:
– name, address, e-mail address of the Buyer,
– subject of the complaint, indicating the Buyer’s request,
– all the circumstances justifying the complaint.
– A proof of purchase.
The response to the complaint is sent to the Buyer e-mail adress.
Buyer pays return postage.
Return address:
Mobitelia LTD
15 Golding Close
Crawley
West Sussex
RH10 7NL
United Kingdom
Contact email: shop@mobitelia.co.uk
